info@greenclinic.ca

Medical Office Assistant We are looking for an experienced medical assistant who have demonstrated high records of achievement and possess strong, interpersonal communication combined with a strong commitment towards teamwork to join our Family Medical Clinic. 

GENERAL DUTIES/RESPONSIBILITIES: 

• Greet and register arriving patients in a prompt, pleasant and helpful manner 
• Verify and update patient information within charts  
• Book, co-ordinate and reschedule patient appointments 
• Perform invoicing and collection of payments  
• Oversee the general waiting area, coordinate patient movements and report problems and irregularities to clinic manager 
• Answer, screen and forward telephone calls to the appropriate person/area 
• Responding to all telephone inquiries and retrieving and returning messages daily from the voice mail system 
• Call patients to remind them of upcoming appointments or perform callbacks requested by the physicians 
• Perform clerical duties, such as filing, sorting and distributing of mail/faxes and laboratory results
• Downloading dictated files onto medical software system 
• Liaising with medical laboratories/physician offices for appropriate patient documentation
• Retrieve patient charts from medical records as requested 
• Scan and attach documents into patient charts 
• Perform vital sign, height, and weight measurements as necessary 
• Accompany physicians during sensitive examinations when requested 
• Perform daily opening and closing office procedures as assigned 
• Ensure consistent inventory, through daily stocking of exam rooms
• Ensure a clean environment by cleaning/sanitizing exam rooms, common spaces, and foyer 
• Handling incoming and outgoing mail, faxes and shipments (site specific) 
• Maintain patient and physician confidentiality 
• Perform other duties as assigned KNOWLEDGE REQUIREMENTS:
• Exceptional customer service skills 
• Knowledge of English grammar, spelling and punctuation 
• Ability to communicate effectively and efficiently
• Knowledge of computer systems and applications, including word processing
• Familiar with Electronic Medical Records (EMR) system
• Ability to prepare, file and maintain patient records 
• Possess excellent time management skills
• Professional, enthusiastic, positive, respectful 
• Committed, reliable and flexible
• Show attention to details
• Speaking Farsi would be considered an asset EDUCATION REQUIREMENTS:
• A medical certificate/diploma 
• Six months to one year of experience in a customer service environment (e.g., retail or hospitality) is an asset MANDATORY REQUIREMENTS: 
• Current CPR and to maintain up to date CPR certification throughout employment 
• Proof of up to date immunization records
• Current Police Records Check for the vulnerable sector that should be valid within 4 months of starting employment